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Privacy Policy

Last Updated: November 23, 2025

This Privacy Policy explains how Grand Rising Group ("Grand Rising Group", "we", "us", or "our") collects, uses, discloses, and protects your information when you interact with us, including through our website and forms. We provide services in Mitchell, SD & surrounding areas, including remodeling, plumbing, flooring, decks, bathroom remodels, and kitchen remodels.

1. Who We Are

Business Name: Grand Rising Group. Location: Mitchell, SD & surrounding areas. We provide residential services including remodeling and plumbing.

2. Information We Collect

We collect information that you provide directly to us and information we receive from integrated platforms:

  • Contact details: name, email, and phone number.
  • Project details: service type, scope, budget, timeline, and any details you share in our website forms.
  • Lead sources: information submitted via website forms and Meta lead forms (e.g., Facebook/Instagram lead ads).
  • Communications: messages and correspondence related to quotes, scheduling, and support.
  • Technical data: basic usage data such as pages visited and timestamps (used for site reliability and security).

3. How We Use Your Information

  • Provide quotes, schedule consultations, and deliver services.
  • Respond to inquiries and communicate about your project.
  • Send service updates, reminders, and relevant marketing (where permitted by law).
  • Improve our services, site reliability, and customer experience.
  • Comply with legal, regulatory, and safety requirements.

4. A2P SMS Text Messaging Disclosure

By providing your phone number, you agree that Grand Rising Group may send automated text messages related to quotes, scheduling, appointment reminders, service updates, and occasional marketing messages. Consent is not a condition of purchase. Message and data rates may apply. Frequency may vary. You can reply STOP to opt out at any time, and HELP for help. We will honor all opt-out requests promptly.

5. Legal Basis for Processing

  • Performance of a contract (providing estimates and services).
  • Legitimate interests (service quality, security, operations).
  • Consent (where required for marketing and SMS communications).
  • Compliance with legal obligations.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (e.g., scheduling, messaging, hosting, and analytics providers). These providers are permitted to use information only to perform services for us and must protect it. We may also disclose information if required by law or to protect our rights, property, or safety.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or de-identify the data.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Choices and Rights

  • Access, correct, or update your information by contacting us.
  • Opt out of marketing or SMS at any time by replying STOP; reply HELP for help.
  • Request deletion where applicable law permits.

10. Cookies and Tracking

We may use basic cookies or similar technologies to keep the site secure and reliable and to understand aggregate usage. You can control cookies through your browser settings.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

12. Third-Party Links

Our website may reference third-party sites or forms (including Meta lead forms). We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect the most recent changes. Your continued use of our services after changes indicates your acceptance of the revised Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Business: Grand Rising Group
  • Service Area: Mitchell, SD & surrounding areas
  • Email: thegrandrisinggroup@gmail.com
  • Phone: 605-592-7698